Bene Roll Container

BENE GmbH and its affiliated companies (hereinafter referred to as "Bene") provide a voluntary guarantee for the professional workmanship and functionality of products sold under the Bene brand. The guarantee period is 5 years for Bene PARCS® and Bene seating and upholstered furniture, and 10 years for all other furniture and walls.

Warranty services
A warranty claim exists if a defect can be proven to be due to material or manufacturing defects. We guarantee – at our own discretion and if economically reasonable – the repair or replacement of the goods (also with a comparable product). Bene's warranty does not suspend or interrupt the current warranty period; it does not start a new warranty period. Warranty claims of the original purchaser are not transferable. Travel, assembly and transport costs are not part of the warranty and are therefore not covered by Bene.

Start of guarantee
The warranty period begins upon conclusion of the purchase contract. The original purchaser has purchased Bene brand products either directly from Bene, from one of its subsidiaries or from an authorized Bene dealer.

Prerequisite for warranty
In order to be entitled to benefits under this guarantee, a written report of the damage must be submitted to Bene immediately after the occurrence of damage - including the invoice and a specific description (e.g. photo with text) of the damage. A report of damage is deemed to have been submitted on time if it is delivered to Bene within the guarantee period and is addressed to the location stated on the invoice. If the location no longer exists, the guarantee claim must be addressed to the Bene GmbH headquarters.

Warranty Limitations and Exclusions
For electrical and electromechanical components, media components, monitors, outdoor furniture as well as wearing parts and moving components (e.g. PIXEL), the statutory warranty period applies exclusively. For electrical and electromechanical components used in the LEVEL platform, the warranty period is 5 years. The warranty does not apply to the failure or defect of a Bene product due to:

• Self-inflicted damage
• Damage due to force majeure
• Improper handling, improper use (such as outdoor use, moisture, temperature fluctuations, etc.) or non-compliance with the Bene operating and care instructions
• Broken glass, consumer goods, wearing parts (e.g. lamps, batteries)
• Damage caused by maintenance or repair work carried out by non-Bene authorized personnel
• Defects or damages that arise due to a customer request for changes to the product
• Improper transport or assembly
• Normal wear and tear e.g. colour fastness (fading of surfaces due to UV radiation etc.), gas springs, rollers, and cover and surface materials (creases, etc.)
• Materials provided by the client or customer
• Use of more than 40 hours per week; up to 80 hours/week the warranty period is reduced to 30 months, up to 120 hours/week the warranty period is reduced to 20 months, continuous operation to 12 months

Bene reserves the right to request the return of damaged warranty products before exchanging them. Bene is liable under this guarantee only for the costs directly incurred to rectify the faults to the extent described here and not for direct or indirect consequential damages or legal costs.

Other provisions
If Bene refuses to provide a guarantee, the customer's claims under this guarantee expire within 6 months of receipt of the rejection notice from Bene. This guarantee serves as the sole legal remedy against Bene, excluding any other guarantees that may be granted by the authorized Bene dealer. The guarantee is also excluded if the customer makes a claim against a Bene subsidiary or an authorized Bene dealer on the basis of a statutory or contractual warranty. This guarantee condition is valid from January 1, 2023, until revoked.